ReVert Technologies
Customer research, design and development to accelerate market adoption of intelligent plug load management.
Overview
ReVert Technologies reduces building costs and energy consumption by turning off appliances when not in use. ReVert engaged Evolve to design and build a second iteration of their product, grounded in customer research.
Customer Research
ReVert’s customers were fairly unanimous in wanting a lightweight and reliable system that they could set and then forget. In addition to listening closely to their needs, we analyzed existing models for helping customers efficiently manage complex energy systems.
Research activities included nine pain-point interviews, personas, empathy mapping, a focused list of jobs to be done in the new application and user flows to support each task.
User Experience Design
The first set of wireframes focused on delivering cost savings while ensuring uninterrupted business operations. These wireframes are being used in a second round of customer interviews to refine the product vision and prioritize features based on their feedback.
Outcome
Work on this project is ongoing, but plans are underway to move from design into development and extend the new user experience designs for additional areas of their application.
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